Privacy Policy

NSH-Sky Pay Private Limited ("NSH-Sky Pay", "we", "us", or "our") provides payment collection, payout, virtual account, and related financial infrastructure services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website or services, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use our services.

We collect information in the following categories:

• Identity & contact information — name, email address, phone number, company name, and billing or registered address.
• KYC & verification data — PAN, GSTIN, bank account details, and other documentation required to verify a business or individual under applicable regulations.
• Transaction data — details of payments, payouts, settlements, and related metadata processed through our platform.
• Technical & usage data — IP address, browser type, device information, and pages visited on our website, typically collected via cookies.

We use the information we collect to:

• Provide, operate, and maintain our payment services.
• Verify identity and comply with KYC / AML obligations.
• Process transactions and resolve disputes or chargebacks.
• Communicate with you about your account or enquiries.
• Detect, prevent, and investigate fraud or security incidents.
• Meet our legal and regulatory reporting obligations.

We may share information with:

• Banking partners, card networks, and other regulated financial institutions involved in processing a transaction.
• Regulators, law enforcement, or courts, where required by law or a valid legal process.
• Service providers who support our operations (e.g. hosting, analytics, customer support) under confidentiality obligations.

We do not sell personal information to third parties.

We use encryption, access controls, and continuous monitoring to protect information in transit and at rest. No system is completely secure, and we encourage you to also protect your own account credentials and notify us promptly of any suspected unauthorized access.

We retain personal and transaction data for as long as necessary to provide our services and to meet legal, accounting, or regulatory retention requirements applicable to payment service providers, after which it is securely deleted or anonymized.

Our website uses cookies and similar technologies to remember preferences, understand site usage, and improve performance. You can control cookies through your browser settings, though disabling them may affect some site functionality.

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, or to object to certain processing.

To exercise these rights, contact us using the details at the end of this Policy. We may need to verify your identity before fulfilling a request, and some data may need to be retained to meet legal obligations.

Our website and services may link to third-party sites or integrate third-party services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately.

Our services are intended for businesses and individuals capable of entering into a binding contract under applicable law. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page, and, where appropriate, communicated to you directly.

If you have questions about this Privacy Policy or how we handle your information, contact us at info@nshskypay.com or write to us at EPO-09-026, 9th Floor, Emerald Plaza, Sector-65, Gurgaon, Haryana, India, 122018.