Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

  • Personal information such as name, email address, and phone number
  • Business information such as company name, GST, PAN, and related details
  • Financial information required for providing our services, such as bank account details
  • Transaction and service usage information

2. How We Use Your Information

We may use the information we collect to:

  • Provide, operate, and maintain our services
  • Process and manage transactions
  • Prevent fraud, misuse, and unauthorized activity
  • Meet applicable legal and regulatory requirements
  • Communicate with you regarding our services and support requests

3. Information Sharing

We do not sell your personal information. Where necessary for providing our services, we may share relevant information with:

  • Banking and payment partners involved in processing transactions
  • Technology and service providers that support our operations
  • Government authorities or law enforcement where disclosure is required by applicable law

4. Data Security

We take reasonable technical and organizational measures to help protect information against unauthorized access, misuse, alteration, disclosure, or loss.

Our security practices are designed with reference to commonly accepted industry security principles and may include:

  • Encrypted communication using HTTPS/TLS where applicable
  • Role-based and restricted access to systems and information
  • Authentication and access-control mechanisms
  • System logging, monitoring, and operational security controls
  • Periodic review and improvement of security practices
  • Secure handling of transaction and sensitive business information

References to industry security practices do not represent or imply certification, accreditation, endorsement, or regulatory approval unless expressly stated.

5. Your Rights

Subject to applicable laws and requirements, you may request to:

  • Access personal information associated with your account
  • Correct inaccurate or incomplete information
  • Request deletion of eligible personal information
  • Opt out of non-essential marketing communications

6. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and meet applicable legal or regulatory obligations.

7. Cookies

We may use cookies and similar technologies to maintain sessions, improve website functionality, understand usage patterns, and enhance the user experience.

8. Contact Us

For privacy-related questions, requests, or concerns, contact us at support@nshskypay.com